Apple Seeks to Remedy iPhone 5 Flaw with Free Battery Replacement Program Including Canada

Apple activates iPhone 5 battery replacement program, to swap out affected parts for free
Apple activates iPhone 5 battery replacement program, to swap out affected parts for free

Apple has announced in a statement posted to their website that they are launching a battery replacement program for iPhone 5 customers struggling with issues concerning their phone’s current battery. This decision was made in response to customer complaints about short battery life and phones needed charging for extended periods of time or more frequent charging.

The defective iPhones are of a small percentage of phones affected by this flaw. Only iPhone 5 units with serial numbers that fall within a certain range, and phones purchased between September 2012 and January 2013 qualify for the program. The iPhone 5C and the iPhone 5S are excluded. In order to determine eligibility in the program, customers can contact Apple Technical Support for help with serial number identification.

Phone condition is another criteria which must be met to qualify for the free battery replacement. iPhones in good condition will automatically meet this standard, but phones with cracked screens, or other damage may be rejected and the owner will have to pay for the battery themselves, or repair the damage before they can qualify for the program.

Customers that already replaced the battery to their iPhone 5 can be reimbursed for the expense through this program as well. The same criteria applies for refunds as well as the free replacement. The replacement program also specifies that replacement batteries are limited to the iPhone’s country of purchase. Once eligibility is determined, the iPhone can be taken into any Apple Retailer or service provider for the free battery.

In preparation for battery replacement, Apple suggests iPhone users back up their data using iCloud or iTunes, turn off the Find my iPhone feature, and delete personal contents and phone settings. The program begins August 22 in the United States and Chine, and will launch worldwide August 29. The program will be active through March 1, 2015, or 2 years from the original retail sale of the phone, whichever is longer.

From Apple:

Replacement process

As of August 22, 2014, the replacement process will be available in the U.S. and China. In other countries, it will be available as of August 29, 2014.

Choose one of the service options below to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

  • Apple Authorized Service Provider – Find one here.
  • Apple Retail Store – Make an appointment here.
  • Apple Technical Support – Contact us.


To prepare your iPhone 5 for the battery replacement process, please follow the steps below:


Note: If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.

If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.


If your iPhone is in working order and exhibits the symptoms noted above, use the serial number checker below to see if it is eligible for this program.

Additional Information

Apple may restrict or limit repair to the original country of purchase.

If you believe your iPhone 5 was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.

This worldwide Apple program doesn’t extend the standard warranty coverage of the iPhone 5. The program covers affected iPhone 5 batteries for two years after the first retail sale of the unit or until March 1, 2015, whichever provides longer coverage.


Sean is a London (Ontario) based writer, and has been writing full-time for eCanadaNow since May of 2005, covering Canadian topics and world issues. Since 2009, Sean has been the lead editor for eCanadaNow. Prior to his work writing and editing for the eCanadaNow, he worked as a freelancer for several Canadian newspapers.. You can contact Sean at {Sean at] Google