Comments on: Bell Mobility Makes The Samsung OMNIA II Offical Olympic Phone http://www.ecanadanow.com/technology/2009/11/04/bell-mobility-makes-the-amsung-omnia-ii-offical-olympic-phone/ Keeping Canada Connected Thu, 18 Mar 2010 04:27:46 -0500 http://wordpress.org/?v=2.8.5 hourly 1 By: Walter Mrak http://www.ecanadanow.com/technology/2009/11/04/bell-mobility-makes-the-amsung-omnia-ii-offical-olympic-phone/comment-page-1/#comment-3279 Walter Mrak Fri, 04 Dec 2009 05:47:48 +0000 http://www.ecanadanow.com/?p=214#comment-3279 I live in Manitoba. I've tried to buy this phone from Bell as it is advertised on the net. Originally I was advised that I could pay the money and would get the phone along with the promotional plan for cell telephone and internet wireless service. The Rep on the phone said that the Bell Mobility associate service provider is Telus here in Winnipeg.The next day I called Telus here in Winnipeg near my home. They advised that Bell does not have 3g internet capability in Winnipeg. I called Bell, who said that they do have this service. I called another Telus store who said that the cell phone and 3g wireless work, but the 3g internet capability is restricted to Winnipeg only. I called the supervisor of the original contact at Bell and was told that the originally called Telus rep was wrong and that indeed Bell has the said service in Winnipeg. I waited a day. When I called Bell through the number in the information on the original web site, and asked them if they could sell me the phone and set me up through Telus. The person I spoke with said that they could get me the phone for $50.00 off the original price and set up the plan requested. When asked to verify the features of the plan and call me back in 15 minutes, the rep never called me back. I called Bell Mobility directly and spoke to a third person, who said that it is impossible to get the internet component of the Canadian cellular service of Bell Mobility that is offered on the internet, in Manitoba! What is even more shocking, this person contradicted what the second person I spoke with said, “It is not Telus who is affiliated or associated with Bell Mobility in Winnipeg, but rather, The Manitoba Telephone System, MTS who provides the telephone service, but is unable to process the 3g internet.” MTS here in Winnipeg deny this. All of the above transpired over a two week period. I have all of the names of all parties spoken to and what was said by whom. What does it take to become a customer? The last person spoken to suggested that I could go to Ontario or British Columbia and get the phone there, but would have to accept the fact that I would then permanently have along distance number and be subject to long distance charges on every call. One of the main factors necessitating the use of a cell phone for me, is the fact that I am clinically totally disabled. It takes a week or more to negotiate a ride from our "Handi-Transit," our local handicap transport bus service. It would take a year or more to negotiate and fund an aided trip to the locations the telephone rep recommended to get a long distance cell phone contract. I'm at my wit's end. After finally securing the funding for such a phone, over a two month period, since even before the expiry of my last three year term of a 20 year relationship with MTS, and now it is even cheaper... and I cannot get it!? Please help me. I live in Manitoba. I’ve tried to buy this phone from Bell as it is advertised on the net. Originally I was advised that I could pay the money and would get the phone along with the promotional plan for cell telephone and internet wireless service. The Rep on the phone said that the Bell Mobility associate service provider is Telus here in Winnipeg.The next day I called Telus here in Winnipeg near my home. They advised that Bell does not have 3g internet capability in Winnipeg. I called Bell, who said that they do have this service. I called another Telus store who said that the cell phone and 3g wireless work, but the 3g internet capability is restricted to Winnipeg only.

I called the supervisor of the original contact at Bell and was told that the originally called Telus rep was wrong and that indeed Bell has the said service in Winnipeg.

I waited a day. When I called Bell through the number in the information on the original web site, and asked them if they could sell me the phone and set me up through Telus.

The person I spoke with said that they could get me the phone for $50.00 off the original price and set up the plan requested. When asked to verify the features of the plan and call me back in 15 minutes, the rep never called me back.

I called Bell Mobility directly and spoke to a third person, who said that it is impossible to get the internet component of the Canadian cellular service of Bell Mobility that is offered on the internet, in Manitoba! What is even more shocking, this person contradicted what the second person I spoke with said, “It is not Telus who is affiliated or associated with Bell Mobility in Winnipeg, but rather, The Manitoba Telephone System, MTS who provides the telephone service, but is unable to process the 3g internet.”

MTS here in Winnipeg deny this.

All of the above transpired over a two week period. I have all of the names of all parties spoken to and what was said by whom.

What does it take to become a customer? The last person spoken to suggested that I could go to Ontario or British Columbia and get the phone there, but would have to accept the fact that I would then permanently have along distance number and be subject to long distance charges on every call.

One of the main factors necessitating the use of a cell phone for me, is the fact that I am clinically totally disabled. It takes a week or more to negotiate a ride from our “Handi-Transit,” our local handicap transport bus service. It would take a year or more to negotiate and fund an aided trip to the locations the telephone rep recommended to get a long distance cell phone contract.

I’m at my wit’s end. After finally securing the funding for such a phone, over a two month period, since even before the expiry of my last three year term of a 20 year relationship with MTS, and now it is even cheaper… and I cannot get it!?

Please help me.

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