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Consumer minister Calls for an End to Shocking Cell Phone Bills

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Consumer minister Calls for an End to Shocking Cell Phone Bills

Consumer minister Calls for an End to Shocking Cell Phone Bills

Consumer minister Jenny Willott: ‘We must end shocking mobile bills’

Saturday, March 15 is World Consumer Rights Day and Jenny Willott, Consumer Minister, is on a mission of sorts to end the abuse of exorbitant cell phone bills. It may sound silly, but everyone has heard of someone, often times parents of teenagers, who open their monthly cell phone bills to see stunningly high bills. Things such as roaming fees, excess data usage, excess minute’s usage, ring tone purchases and subscriptions, phone game purchases, etc. can mount up to huge bills which can be deeply burdensome to pay.

In some cases, a cell phone company work with an individual to reduce the bill as a one-time courtesy and put into effect safeguards against inadvertent abuses. In other cases, providers demand payment in full with strong-arm tactics. Some high priced bills may also be due to hidden fees the subscriber was unaware of at the time they got their cell phone plan. Take for instance, one woman who enjoyed a vacation only to arrive home and face total cell phone charges of £2000. Another man of humble origins had to take out a loan to pay off his cell phone provider who demanded £400; he said the amount was due to a billing error.

These examples and more we collected by the advocacy group called Citizens Advice. Both the group and Minister Willott are asking consumers to report their problems to Citizens Advice. The evidence of billing abuse being gathered can help shape public policy to better protect consumers.

Source:
Minister: ‘We must end shocking mobile bills’
http://www.telegraph.co.uk/finance/personalfinance/consumertips/10696067/Minister-Jenny-Willott-We-must-end-shocking-mobile-bills.html

Tomas Carbry possesses a decade of journalism experience and consistently upholds rigorous standards. His focus areas include technology and global issues.