Telus, Koodo Say Wireless Outages Fixed

Telus, Koodo wireless outages fixed

The Canadian telecom giant Telus and Koodo mobile phone and internet customers experienced wireless and voice service outages across large swathes of Canada on Friday. Reports from CBC News Corporation indicated that the outage experienced by Telus and Koodo were as a result of what the company called “Technical difficulties.” The outage lasted about one and a half hour.

CBCnews reports indicate that customers started venting their frustrations over dropped calls on the website Canadaoutages.com, immediately before 3:00pm ET. While others, took to twitter to air their grievances. The disruptions in cell phone and data transmission were reported in Alberta, British Columbia and southern Ontario all through to Nova Scotia.

RT @TELUSsupport: Customers are experiencing issues w/their wireless voice service. We're working to get that fixed asap. Sorry.

— TELUS Support (@TELUSsupport) February 7, 2014

@TELUSsupport why on earth aren't any of my texts sending, like it's happening to a lot of people in my region who are with telus

— Robyn ? (@RobynPhillipsxo) February 7, 2014

Earlier, there were conflicting reports as to whether the outage had also affected Koodo customers. Through their Twitter account, Telus and Koodo confirmed the outages to the affected customers. Shortly afterwards by 4:30pm ET, the company insisted that the issue had been resolved and that everything was back to normal. In an email statement, a Telus spokeswoman said “We apologies for the inconvenience.”

Telus operates the Koodo subsidiary, as its discount brand. The Vancouver, British Columbia based Telus also runs a satellite television, and entertainment divisions alongside other telecommunication media services.

Online:
CBCnews: http://www.cbc.ca/news/technology/telus-koodo-wireless-outages-fixed-companies-say-1.2527896